Privacy Policy

Information we collect

When you request a quote, we may collect your name, email address, optional phone number, city / neighborhood, service types (one or more), room counts, optional area, condition and notes. Your request is registered only when you click the final WhatsApp or email button. We do not collect abandoned form answers or store personal form drafts in browser storage. Answers remain in memory while you move between steps; reloading may clear them. The WhatsApp option saves the request in our database or protected local queue before opening a draft for you to review and send. Registration does not mean a WhatsApp message was sent or received. An optional contact phone lets us follow up; it does not need to be a WhatsApp number. No email notification is sent for the WhatsApp option. The email option saves your request in our database or protected local queue and attempts to notify our business mailbox. We do not send an automatic email to the address you enter. We also receive information you voluntarily send through Facebook, Instagram, WhatsApp, email, or another communication channel.

Optional location suggestions

Only after you click “Use my location” and allow your browser, we round your location to two decimal places before sending it to our server. We query OpenStreetMap’s Nominatim service to suggest a city and neighborhood. We do not send your precise position, name, email, phone or device IP to that provider. We do not save coordinates or add them to leads or analytics. A short-lived memory cache stores only a hashed approximate-area key and place names, not your form answers. Technical access logs may record your IP and the endpoint path, but not the location request body. Location lookup is separate from submitting a quote. You can decline permission and type manually. Confirm the property to be cleaned, which may differ from your current location. Suggestions do not guarantee service coverage.

Somente ao clicar em “Usar minha localização” e autorizar no navegador, arredondamos a localização para duas casas decimais antes de enviá-la ao servidor. Consultamos o Nominatim do OpenStreetMap para sugerir cidade e bairro. Não enviamos ao provedor a posição exata, nome, e-mail, telefone ou IP do dispositivo. Não salvamos coordenadas nem as incluímos em pedidos ou análises. O cache temporário em memória contém somente uma chave resumida da região aproximada e nomes de locais, sem respostas do formulário. Logs técnicos podem registrar IP e caminho da consulta, mas não o corpo com a localização. A consulta não envia um pedido de orçamento. Você pode recusar a permissão e digitar. Confirme o imóvel a limpar, que pode ser diferente da sua localização atual. A sugestão não garante cobertura.

OpenStreetMap privacy policy · Nominatim usage policy · © OpenStreetMap contributors (ODbL)

Registro de pedidos

Registramos seu pedido somente ao clicar no botão final de WhatsApp ou e-mail. Não coletamos respostas abandonadas nem salvamos rascunhos pessoais no armazenamento do navegador. As respostas são mantidas em memória entre as etapas; recarregar pode apagá-las. No WhatsApp, salvamos o pedido no banco de dados ou na fila local protegida antes de abrir o rascunho. Isso não confirma envio nem recebimento de mensagem. O telefone de contato é opcional e não precisa ser um número de WhatsApp. Não enviamos notificação por e-mail nessa opção. Na opção e-mail, salvamos o pedido e tentamos notificar a empresa, sem resposta automática ao visitante.

How we use information

We use this information to respond to inquiries, prepare quotes, schedule and provide cleaning services, maintain customer records, improve our service, and protect our website from misuse.

Meta platforms

If you contact us through Meta services such as Facebook or Instagram, Meta may process information under its own privacy policy. We use information received from Meta only to manage our business communications, content, and advertising. We do not sell personal information.

Service providers and retention

We may use hosting, email, database, and communications providers to operate the business. They receive only the information needed to perform those services. We retain information only as long as reasonably necessary to respond, provide services, keep required business records, resolve disputes, and meet legal duties.

Your choices

You may request correction or deletion of your personal information. Visit our Data Deletion Instructions for the request process.

Security and children

We use reasonable safeguards designed to protect submitted information. Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Contact

Questions about this policy may be sent through the quote form on our website or to our business email at hello@goldeneaglescleaning.com.